1. Who is AMA Collectors Cases?

A family tradition that began in 1982, AMA Crystal Cabinets is a European manufacturer of handcrafted cabinetry. For over 20 years, AMA has taken great care in creating highest quality for collectors all over the world. For 10 years AMA has been working with Swarovski in Europe, manufacturing high quality cabinets for SWAROVSKI Figurines. Today, collectors of all sorts buy AMA Crystal Cabinets, made to meet highest expectations.

2. Where are AMA Crystal Cabinets made?

We manufacture our cabinets in our own European workshop since over 20 years. All cabinets are either 24K goldplated or silvery nickelplated in our galvanising plant, built to meet highest standards.

3. Does AMA Crystal Cabinets offer a print catalog?

Yes, we do. You can either send us an email amacabinet@googlemail.com or call our customer service 020 331 84 505 .

4. How many products does AMA Crystal Cabinets carry?

We carry about 56 different items, when you count the various designs, sizes and finishes.

5. How secure are AMA Crystal Cabinets to be hung on a wall?

We ship all cabinets with the hardware for wall hanging. The only exception is the 3 piece Crystal Palace, which is only for free standing. Please note, that we don't know what kind of wall you have and the hardware we are sending may not be suitable for your needs. In this case we recommend contacting a local hardware store.

6. How does the built in halogen light in the Crystal Cabinets work?

There is a 8 ft. white cord with an on / off switch that runs out of the back of the cabinet and connects to a white wall socket plug- in transformer (made for UK). The cabinet itself runs with a 12V halogen bulb (20W).

7. How do I use the online store?

You just go to the item you wish to purchase and click the BUY NOW button. That takes you to the secure WorldPay checkout where you enter your address and credit card details.
In case you have any problems you can call our customer service any time 020 331 84 505 and they will be happy to assist you.

8. Is there a minimum order amount?

No.

9. How do you ship merchandise and what are the shipping charges?

There are minimal shipping charges between GBP 11,70 and 37,40 GBP (XXL oversize package UPS) to the United Kingdom & Ireland added to the stated product prices (Pounds - GBP). Within the European Union we ship through United Parcel Service (UPS) & DHL. In most cases the delivery time will be between two and four days after we have received your order. Our products are very well packed and 100% insured against damage.

10. How is the product prepared for shipping?

To make sure that your AMA Crystal Cabinet arrives in perfect condition, we use extra strong and large boxes with styrofoam chips and bubblewrap for the product. Many of the cabinets are also sent UPS oversize to make sure they arrive in perfect condition.

11. Do you ship overseas?

Yes, we do. Please send us an email amacabinet@googlemail.com or call our customer service 020 331 84 505 (toll free within the UK) for details on shipping cost.

12. What are the options for payment?

Forms of payments:

• Credit Card – Visa, MasterCard, and Diners Club
• Money order or Personal Check

13. Can I pay by check?

Yes, you can send us a check along with our (Mail Order Form)

14. Will my order (credit card # & address, etc.) be secure?

Safe and secure shopping guaranteed! Your credit card number cannot be read by a third party while in transit and will remain private and completely protected. We promise! AMA Crystal Cabinets uses the most advanced and highest level of online security available today (128-bit encryption). Our commerce server uses Secure Sockets Layer (SSL) which encrypts or codes all the data you enter so you can relax and feel completely secure with your order.

15. What is your privacy policy? How do you use my private information?

AMA Crystal Cabinets are strongly committed to privacy, any information you give to us will only be used to process your transactions and for internal research. Financial information that is collected is used to bill the user for products and services.. We pledge that all personal customer information is secure and held confidential at all times from sale, disclosure and/or rental to, and tampering by any known third party. This applies to all personal customer information that is submitted, gathered, tracked or otherwise obtained in the course of any on-line business with us. This privacy guarantee is our standard default policy for all of our on-line customers without requiring an "opt out" action. It may only be changed in an "opt in" action through written customer notification.

• Names
• Mailing and E-mail addresses
• Telephone and Fax numbers
• Credit information and/or history
• Credit and/or debit card numbers
• Bank account numbers
• Any other personal banking information
• Transactions
• Personal or electronic histories

16. How can I find out about the status of my order?

You will receive an email notification when your package has been shipped with a UPS tracking number and a link to track your order. If you have not received a shipping notification email in 2 business days after placing the order email us at amacabinet@googlemail.com and we will reply with a status update.

• If the tracking information shows that the order has been delivered but you have not received it, check with your neighbors or family members.
• International orders may have longer transit times and sometimes you may experience customs delay.
• If your billing address does not match the address you have on file with the credit card company your order processing time may be longer than 1 to 2 business days because we are required to verify your billing address for your protection.

17. How can I include a personalized message along with a gift order?

You can send us an email amacabinet@googlemail.com or call our customer service 020 331 84 505 to have a personalized message sent along with a gift order.

18. Is AMA CRYSTAL CABINETS open to suggestions from consumers?

Yes, suggestions are very welcome!!!!!! And we have often in the past honored ideas with a little gift for our customers suggestions and feedback!